British Airways flights suffer delays following IT failure

British Airways’ flights suffered delays on Monday (18 November) after the carrier experienced IT problems with its computer systems.

Reports suggest that problems started around 5pm on Monday evening leading to delays of one to two hours to services. BA’s website and app were also reported to have been affected.

Both domestic and international flights were impacted by the IT issues but BA’s services had largely returned to normal by Tuesday (19 November) morning.

“Our teams worked hard to resolve an issue we experienced for a short time earlier this evening,” said the UK-based airline in a statement issued on Monday evening.

“We’ve apologised to customers for delays to their flights and ensured they were able to reach their destinations as planned.”

BA passengers turned to social media to complain about the delays to their flights on Monday, with some travellers forced to “stand on the tarmac” while they waited.

The airline has suffered major IT failures in the past, including an incident in early 2022 when all short-haul flights had to be cancelled for one day.