Good Travel Management

MAIN INDUSTRY SECTORS OF CLIENTS
Construction, Engineering, Financial and professional services, Healthcare and pharmaceutical, Manufacturing, Media and entertainment, Retail, Shipping and fisheries

ADDITIONAL SERVICES OFFERED
Consultancy, Group travel, Incentives, Meetings and events, Passport and visa services, Sustainability programmes, Traveller wellbeing services, Venue sourcing, VIP travel

FULL-TIME EQUIVALENT STAFF
137

NUMBER OF TRANSACTIONS IN 2023
140,000

BREAKDOWN OF TRANSACTIONS
Air 36%, Hotel 24%, Rail 32%, Car 4%, MICE 4%

PROPORTION OF ONLINE BOOKINGS
25 to 50%

NETWORK, CONSORTIUM & ASSOCIATION MEMBERSHIPS
Advantage Travel Partnership, Lufthansa City Center, The BTA

KEY PEOPLE
Adam Walsh, group CEO
Kevin Harrison, director
Laura Busby, commercial director
Julie Ornsby, operations director
Reece Bilton, financial controller
Ben Norman, group CFO
David North, chief innovation officer

AVERAGE LENGTH OF SERVICE
9 years

AVERAGE INDUSTRY EXPERIENCE
12 years

ESG & CSR ACCREDITATIONS
SBTI accredited, SBTI commitment, currently submitting EcoVadis application; Operational Carbon Neutral since FY22; £700k donated from the John Good Group into the Matthew Good Foundation since January 2022; 250 hours of volunteering and pro bono time donated to local social initiatives and community groups in 2023

DEI ACCREDITATIONS & POLICIES
Equal pay policy, Flexible working policy, Recruitment and selection policy

GDS PARTNER
Amadeus

ONLINE BOOKING TOOLS
Atriis, Concur, Cytric

EXPENSE MANAGEMENT SYSTEMS
Certify, Emburse

OTHER TECHNOLOGY (I=in-house, T=third-party)
Air reshopping T, Auditing T, Business intelligence I, Data visualisation I, Disruption management T, Hotel reshopping T, Meetings management T. Mobile booking app T, Mobile itinerary app T, Peer benchmarking I, Personalised trip recommendations T, Pre-trip approval T, Profile management T, Quality assurance I, Sustainability reporting I, Traveller tracking T, Travel risk management T, Unused ticket management T

OTHER TECHNOLOGY & TOOLS
CO₂ offsetting shop via Thrust Carbon; CO₂ removal platform via CUR8; Customer service platform Front; Tripism

TECHNOLOGY STRATEGY
Act as partner/reseller for other technology providers

NDC CONTENT
GDS, aggregator (Atriis)

BIGGEST INNOVATION OF 2023
GTM holds an exclusivity agreement with Tripism, being the only EMEA TMC re-selling this technology. Tripism is used by some of the world’s largest travel programmes to drive global harmonisation and traveller experience. This is the first time the platform has been made available to the SME sector. Acquisition of Wexas Travel in September 2023 paves the way for future growth.