HRS and Amadeus add more capabilities to Cytric

HRS has expanded its partnership with Amadeus to incorporate some of its technology capabilities around hotel booking, sustainability and payment into the Cytric booking tool.

On the booking side, HRS is providing Amadeus with machine-learning technology to monitor rates, including net rates not listed in global distribution systems (GDSs), as well as availability and amenities at preferred properties to validate that the correct rates and amenities are being displayed to travellers in Cytric.

Amadeus is also adding HRS’s rebooking technology so that hotels booked in Cytric are automatically rebooked if the price of the room booked falls, with travellers notified by email of the rebooking.

Another change sees Amadeus incorporating HRS’ Green Stay Initiative into Cytric, with properties featuring more sustainable operations highlighted by a label within the platform. This also enables customers to prioritise preferred eco-friendly hotels in booking displays via a customisable scorecard.

The extended agreement also includes the integration of Cytric and HRS Pay, which will include automated payment and invoice collection capabilities.

“This collaboration brings immense value to our mutual customers,” said HRS’s CEO Tobias Ragge. “By unlocking new data-infused avenues to optimise programme performance, maximse savings and enhance sustainable travel operations, we’re working together to make business life better for corporations and their travellers.”